Test 000-018 information:
Number of questions: 57
Time allowed in minutes: 90
Required passing score: 66%
Test languages: English
000-018 exam related certifications:
IBM Certified Deployment Professional – Tivoli Service Request Manager V7.1
IBM Certified Advanced Deployment Professional – IBM Service Management Service Delivery and Process Automation 2009
Section 1: System Setup and Configuration
Section 2: Working with Operational Data
Section 3: Configuring IBM Tivoli Service Request Manager V7.1 Service Desk
Section 4: Configuring IBM Tivoli Service Request Manager V7.1 Service Catalog
Section 5: Integration
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